Unified Communications


    Planning on rolling out unified communications for 2014-2015?


    Smart planning for unified communications means focusing on distinct subsets of users who really could substantially benefit from advanced UC capabilities.

    Not everyone needs all the bells and whistles of voice, video, collaboration. Also keep in mind whether using local or wide area networks, insuring a good user experience for real-time voice and video can be a challenge. (Information Week, 2014)

    Essential elements of UC-Capable Infrastructure

    1. Endpoints that provide for voice, video, IM, collaboration.

    2. Making sure QoS (quality of service) is met. Remember all projects have their own specific needs for bandwidth. Keeping sufficient bandwidth for each data stream can be daunting. Delay, jitter and loss are not very user friendly while trying to communicate or listen.

    3. People really want to use their smart phones, tablets, etc. for collaboration. Using the office WLAN and having these devices being used as endpoints can get quite interesting. See 5 Ways Enterprise Wifi will advance in 2014

    4. Make sure different UC platforms work and play nicely together. For example a typical mix might include consumer apps, hosted apps, and cloud-based components.

     




    References


    Network Instruments (2014) Network instruments seventh annual state of the network global study. Retrieved August 9, 2014 from http://resources.idgenterprise.com/original/AST-0114144_StateOfTheNetwork_140409.pdf


 

Unified Communications

 


What is attracting business to adopting unified communications in 2014? According to Information Week's study with 277 responders, primary motivators are:

  • Improved Employee Collaboration
  • Creating a more mobile workforce
  • Improving communications with customers
  • Improving communications with outside partners and suppliers
  • Legacy PBX Retirement
  • Reduce TCO with combined communications and IT systems